Frequently Asked Questions

How Does Elite Concierge Services work?

We shop so you can relax! This service provides you the ability to arrive after a long day of travel to everything you need rather than spending precious time at the grocery store. We provide an easy selections of items and work with you ahead of time to make sure you have everything on your list you may need for your stay. If you are looking for an item that is not listed, simply use the custom item form to request anything you need. We are able to provide so much more than just groceries and can customize our concierge services to your personalized needs. Your payment information is securely encrypted on our site and we never have access to your credit card number. Our team is diligent about any food allergies or dietary restrictions. We put quality first with fresh undamaged produce and delicate breads. All items are kept temperature controlled from the start of the shop through delivery. Then the magic happens: the fridge is beautifully stocked, the pantry filled. Fresh fruit on the counter. Depending on your arrival time, we can bring a meal to be kept warm in the oven for your arrival. This creates more time for you and those you love. We shop – You Relax!
Will you accept last minute orders?

Next-day and same-day orders are subject to schedule availability and will include an expedite fee. Please call to check our availability. We will do our best to fit you into the schedule.
Do you deliver on Holidays?

By special request only. Please contact us prior to placing an order as stores are closed on major holidays.
What if I don’t see the exact item I want on your form?

Please add it to your order using our “Custom Item” product. "Custom Item" is listed first in each category.
What if something I requested is out of stock?

Items are subject to availability. You are welcome to email us with any questions, substitution requests, food allergies, or dietary needs. If you have specific substitutions in mind please enter a note for your shopper in the product "Notes" field. Any information you would like to share will help us make sure we gather everything exactly as you need and desire. Our team is diligent in making thoughtful replacements. If an item is out of stock and there are no substitution request notes indicated, your personal shopper will substitute a similar item.
Where do you shop & can I request a store?

We shop at Costco, Whole Foods, Vons, Target, Albertsons, specialty bakeries, flower shops, party supply stores, as well a multiple other locations.
What if I have specific dietary or religious needs?

Please enter a note for your shopper in the Instructions/Comments field for the product. Please let us know if we should select a substitute product that meets a special requirement. If no substitution is acceptable make sure to note “No Substitutions” at checkout.
Can I add or change items in my order once its placed?

Absolutely! Simply respond to your confirmation email with any changes or additions to our order and we would be happy to update your grocery list. We accept changes up to the morning of your delivery. Please submit prior to 10:00 AM.
What time will my groceries arrive?

We make every attempt to deliver and stock your groceries prior to your arrival. Certain situations may arise during busy vacation weeks with scheduling, housekeeping, access to your home/condo, weather, and traffic that may prevent us from delivering prior to your arrival. We will always communicate with you if there are any delays. It is our goal, however, to deliver your order before you arrive.
What should I do if there is a problem with my grocery order?

Your satisfaction is important to us! Please let us know of any issues immediately so that we can work with you to resolve the problem while you are in town.
How far in advance do I need to place my order?

We recommend placing your order at least 4 days ahead of arrival. We schedule orders as they come in to ensure appropriate staffing is available. All orders must be placed a minimum of 2 days before your arrival date. Next-day and same-day orders are subject to schedule availability and will include an expedite fee. Please call to check our availability. We will do our best to fit you into the schedule.
Can I cancel my order?

Cancellations may be made by 9AM no later than 2 days prior to delivery date. Please call us at 520-477-1610 to cancel your order.
How is my personal information kept safe?

We use a well-regarded 3rd party payment processor that is a Level 1 PCI Service Provider to keep your credit card information secure. Our shoppers do not have access to your credit card information at any time. We do not sell, rent or otherwise disclose personal information collected by our site to third parties.